Legal
How Norwood Products collects, uses and protects your personal information.
Norwood Products (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use and safeguard your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
We collect information you provide when you request a quote, contact us or place an order, such as your name, company, email address, phone number, delivery location and project details. We may also collect limited technical information (such as your IP address and browsing activity) through our website to help us improve your experience.
How we use your information
- To prepare quotes and respond to your enquiries
- To process and deliver your orders and arrange freight
- To provide product advice and after-sales support
- To improve our website, products and services
Disclosure
We do not sell your personal information. We may share necessary details with trusted third parties who help us operate our business, for example freight and delivery providers, only to the extent required to fulfil your order.
Data security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. However, no method of transmission over the internet is completely secure.
Access & correction
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below.
Contact us
For any privacy questions, contact Norwood Products at [email protected] or 1300 551 248, or write to PO Box 767, Geelong VIC 3220.
This policy may be updated from time to time. Last updated July 2026.